Opportunity in Cognizant Kolkata for IVR/CTI Testersby Cognizant Technology Solutions India Ltd in Kolkata
Experience: 3 to 8 yrs.
Job Description
- 3+ years experience using IVR, VXML, Genesys
- Hands-on exp in Empirix Hammer or Cyara
- Experience with Genesys Framework, IVR – a plus
-Understand and solicit functional requirements related to contact center call flows, IVR routing, configuration, integration
- Must have good understanding of Testing Methodologies
- Experience in Manual, Automated testing
- Strong communications skills (Oral and Written)
- Write detailed test scripts and identify test scenarios for IVR/CTI testing
- Execute test scripts, track defects, do root cause analysis
- Define regression test suites
- Create test strategy for IVR/CTI
- Prepare automation approach for regression testing
- Hands-on exp in Empirix Hammer or Cyara
- Experience with Genesys Framework, IVR – a plus
-Understand and solicit functional requirements related to contact center call flows, IVR routing, configuration, integration
- Must have good understanding of Testing Methodologies
- Experience in Manual, Automated testing
- Strong communications skills (Oral and Written)
- Write detailed test scripts and identify test scenarios for IVR/CTI testing
- Execute test scripts, track defects, do root cause analysis
- Define regression test suites
- Create test strategy for IVR/CTI
- Prepare automation approach for regression testing
Salary:
Not Disclosed by Recruiter
Industry:
IT-Software/ Software Services
Functional Area:
QA & Testing
Role Category:
QA/Testing/Documentation
Role:
QA/QC Mgr
Keyskills:
IVR, Empirix, Hammer
Desired Candidate Profile
Education:
(UG - B.Sc, B.Tech/B.E., BCA) AND (PG - M.Sc, M.Tech, MCA)
- Experience level: 3-9yrs
- Work location: Kolkata
- Must have 50% marks in all academic qualifications
- Good communication skill
- No distance education
Company Profile
About Cognizant Technology Solutions
Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting and business process outsourcing services. Cognizant�s single-minded passion is to dedicate our global technology and innovation know-how, our industry expertise and worldwide resources to working together with clients to make their businesses stronger. With more than 35 global delivery centers and over 1,30,000employees, we combine a unique onsite/offshore delivery model infused by a distinct culture of customer satisfaction. A member of the NASDAQ-100 Index and S&P 500 Index, Cognizant is a Forbes Global 2000 company and is ranked among the top information technology companies in BusinessWeek�s Info Tech 100, Hot Growth and Top 50 Performers listings. Visit us online at www.cognizant.com.
Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting and business process outsourcing services. Cognizant�s single-minded passion is to dedicate our global technology and innovation know-how, our industry expertise and worldwide resources to working together with clients to make their businesses stronger. With more than 35 global delivery centers and over 1,30,000employees, we combine a unique onsite/offshore delivery model infused by a distinct culture of customer satisfaction. A member of the NASDAQ-100 Index and S&P 500 Index, Cognizant is a Forbes Global 2000 company and is ranked among the top information technology companies in BusinessWeek�s Info Tech 100, Hot Growth and Top 50 Performers listings. Visit us online at www.cognizant.com.
Contact Details
Contact Company:
Cognizant Technology Solutions India Ltd
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