INCIDENT MANAGER L3 SUPPORT
Experience: 5- 8 Years
Bengaluru / Bangalore
CTC: Rs. 3,00,000 - 5,00,000 p.a.
Job Summary
5 - 8 Years
Security , INCIDENT MANAGER L3 SUPPORT
IT / Telecom - Hardware
IT-Hardware / Networking
School & Graduation - Any Graduate
1
Job Description
· Demonstrate flexibility and ability to meet deadlines and customer commitments.
· Available 24x7 for IT incident support.
· Consult and collaborate with business partners to define requirements, select service providers and assure successful delivery and operation.
· Coordinate with data center and supplier contacts
· Drive continuous improvement on current state operations, which includes policies, practices, documentation, metrics/scorecards, etc.
· Domain leadership, through operational excellence, innovation and thought leadership.
· Establish and maintain a good understanding of Bridgeline s business needs.
· Lead and support IT hosting projects and relevant priorities.
· Work with diverse, geographically distributed teams in order to deliver projects and maintain systems.
· No direct people management responsibilities.
Technical Skills
· Knowledge of IT enterprise architecture, including understanding of commercial infrastructure components for servers, storage and network.
· Robust expertise with the Microsoft technology stack (i.e., Windows, IIS and SQL Server)
· Robust experience with Windows / Linux Hosting infrastructure
· Robust experience in Networking Equipment and common software packages such as:
- SQL Server Administration
- Cisco Device Support
- Big IP Load Balancer
- VMWare and other virtual technology solutions
- Backup Devices
- IPS Hardware and Software
- Disk Drive Clustering
- Hardware and Software Asset Management
· Strong knowledge and experience with Data Centers and managed services providers.
· Knowledge of Data Center design, standards, and experience working with facilities/site services.
· Knowledgeable with regard to security audits associated with HIPAA, SOX and SAS 70/SSAE 16 requirements a plus.
General Skills
· Strong customer-focused and results-oriented attitude.
· Superior written and verbal communication skills.
· Knowledge of IT service management concepts.
· Strong project management skills including scope management, project trade-off, risk management and issue resolution.
Education and Experience
· Bachelor's degree.
· Experience with IT outsourcing and/or Data Center re-hosts a plus.
· Operations Center (NOC, SOC) experience a plus.
· Disaster Recovery and Business Continuity experience a plus.
· 5-7 years of experience with Data Centers and managed services providers.
Desired Candidate Profile:
Education and Experience
· Bachelor's degree.
· Experience with IT outsourcing and/or Data Center re-hosts a plus.
· Operations Center (NOC, SOC) experience a plus.
· Disaster Recovery and Business Continuity experience a plus.
· 5-7 years of experience with Data Centers and managed services providers.
Hiring Company Details For Needs and Solutions
Needs & Solutions works with a unique vision of becoming preferred manpower service organization for our esteemed clients.
Job Posted By Needs and Solutions
Needs & Solutions works with a unique vision of becoming preferred manpower service organization for our esteemed clients. We also put a lot of emphasis on providing honest consultation to our clients. Below mentioned are few key goal points based on which we execute our duties,
We Bring:
* Single Window Staffing Solution.
* Domain Expertise in various Industry Verticals.
* Substantial Pre- Screened Talent Pool.
* Guaranteed Turn-around-time.
* Quality Processes.
* Soft Skills Training Programmes.
* Leader ship Training Programs.
We Bring:
* Single Window Staffing Solution.
* Domain Expertise in various Industry Verticals.
* Substantial Pre- Screened Talent Pool.
* Guaranteed Turn-around-time.
* Quality Processes.
* Soft Skills Training Programmes.
* Leader ship Training Programs.
Sridevi
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